Refund and Returns Policy

Last updated: 14/9/2026

We want you to be happy with your purchase. Because we carry products from several manufacturers — each with its own manufacturing and logistics requirements — return terms vary slightly by product category. The applicable terms for your item are always listed on that product's page; the summary below covers every category we sell.

Return Windows by Category

Category	Return Window	Condition Required
Robotic pool cleaners (Aiper, CHASING)	30 days from delivery	Unused, original packaging, all accessories
Robotic lawn mowers (TerraMow)	30 days from delivery	Unused, original packaging, all accessories
Gates, carports, pergolas, awnings & cold plunge tubs sold under the ALEKO brand	30 days from delivery	Unused/uninstalled, original packaging; 20% restocking fee and return freight costs apply (see below)
Saunas and cold plunge tubs sold under the Orivon Wellness brand	All sales final — no change-of-mind returns or exchanges at any point	N/A — see "Damaged or Defective Items" below if your unit arrives with a manufacturing defect
Electric scooters (NANROBOT)	15 days from delivery	Unused and unridden, original packaging, all accessories (charger, manual, tool kit, remote, steering damper)
Electric bikes, new/unused (VeloWave)	14 days from delivery	0 miles on the odometer, undamaged, free of dirt/dust/odor, original charger/keys/hardware/manuals and packaging
Electric bikes, used (VeloWave)	14 days from delivery	Under 20 miles on the odometer, undamaged — subject to return shipping plus a 55% restocking fee (see below)

Please note: because ALEKO and Orivon Wellness both make cold plunge tubs, the return terms for a cold plunge purchase depend on which brand you bought — check the product page or your order confirmation. Return requests for VeloWave e-bikes must be submitted in writing within the 14-day window; we'll confirm eligibility and return instructions before you ship anything — please don't send a bike back before receiving that confirmation.
All returns require a Return Authorization before you ship anything back — items sent to us or to a manufacturer without authorization cannot be accepted. To start a return, contact support@solteraliving.com or 1-855-599-2986 with your order number and reason for return. We'll respond with instructions within 1–2 business days.

Restocking Fees

We don't want to surprise you at refund time, so here's exactly what's deducted, and when:
Robotic pool cleaners (Aiper, CHASING): No restocking fee.
Robotic lawn mowers (TerraMow):No fee if the return is due to a defect or quality issue within 30 days. A 20% restocking fee applies to change-of-mind returns.
ALEKO gates, carports, pergolas, awnings & cold plunge tubs: No fee if defective or damaged. A **[CONFIRM]% restocking fee** plus return freight costs applies to change-of-mind returns, due to the cost of return shipping on large freight items.
Orivon Wellness saunas & cold plunge tubs: Not applicable — these products are final sale and cannot be returned for a change of mind. No fee applies to a verified defect; see Damaged or Defective Items below.
Electric scooters (NANROBOT):15% restocking fee. An additional $100 fee applies if the item is returned without its original packaging (replacement packaging cost).
Electric bikes, new/unused (VeloWave): No restocking fee — a flat $240 return-shipping charge per bike is deducted from your refund.
Electric bikes, used, under 20 miles (VeloWave): A 55% restocking fee, plus return shipping charges, is deducted from your refund.
Accessories and parts (VeloWave):No restocking fee — a flat $6x return-shipping charge applies to standard accessories and parts; a flat $45 charge applies to larger or heavier components (rear wheel assemblies, batteries,motors, and similar items). These VeloWave deductions do not apply if the return is due to our shipping error, an approved missing-part or wrong-item case, or another situation VeloWave confirms in writing as fee-waived.
We never charge a restocking fee on items that arrive damaged, defective, or incorrect.

Who Pays Return Shipping

You are responsible for return shipping costs if you're returning an item for a reason other than damage, defect, or our error (this is sometimes called "buyer's remorse").
We cover return shipping if the item arrived damaged, defective, or if we shipped you the wrong item.
Orivon Wellness products are final sale and not eligible for change-of-mind return shipping; for a verified defect, we arrange and cover return shipping the same as any other brand.

What Can't Be Returned

Saunas and cold plunge tubs sold under the Orivon Wellness brand — all sales are final. We only accept a return, exchange, or refund on these products if they're verified defective; see Damaged or Defective Items below. This does not affect any rights you have under applicable consumer protection law.
Custom, made-to-order, or specially configured items (for example, custom ALEKO or Orivon builds), and gift orders
Products with an activated cellular or data plan, once activated
Batteries and other items that can't be returned due to shipping/transportation restrictions
Gift cards
Items marked "Final Sale" or "Clearance" at time of purchase
Items damaged due to misuse, crash, improper installation or assembly, normal wear and tear, or unauthorized alteration/modification after delivery
Products returned without prior written authorization, or shipped back cash-on-delivery

Used, installed, or operated items outside the inspection allowances above (e.g., an e-bike delivered more than 14 days ago or over the applicable mileage limit, or equipment that's been installed/plumbed in)

Damaged or Defective Items

If your item arrives damaged, with missing parts, or with a manufacturing defect, contact us within 7 days of delivery at support@solteraliving.com with photos or video, your order number, and proof of purchase. Please keep the original packaging and all paperwork until your case is resolved. Once we verify the issue, we'll arrange a free repair,replacement product, replacement parts, or refund — at no cost to you. See our Shipping Policy for the freight inspection steps required at the time of delivery. Minor outer-box damage or cosmetic marks that don't affect how the product works aren't automatically treated as shipping damage; we review each case based on the evidence provided.
This 7-day window applies to every brand we carry; for most products, it runs alongside your full return window above, so you're also covered by the general return period if that's longer. Orivon Wellness saunas and cold plunge tubs are the exception where this 7-day window is the only path to a remedy, since those products don't have a change-of-mind return option.
A defect is not the same as a change-of-mind return. If your product has a functional problem, contact us before shipping anything back — we may be able to troubleshoot the issue or send a replacement part, and doing this first can save you a restocking fee or return-shipping deduction that would apply to a standard return.

Manufacturer Warranties

Most products we sell carry a manufacturer's warranty that lasts longer than our return window and covers defects that appear after the return period. Warranty terms are set by the manufacturer, vary by brand and model, and are separatefrom this return policy. Approximate current terms:

Brand	Warranty Coverage
Aiper	12–36 months, depending on model
VeloWave	2 years (frame, battery, motor, controller, display, charger); 1 year (mechanical/wear components)
Orivon Wellness	Factory-level manufacturer warranty; separate from and in addition to the 7-day defect-reporting window above — see product page for exact term
CHASING, TerraMow, ALEKO, NANROBOT	Varies by product — see the warranty information on each product page, or contact us and we'll confirm

Contact us if you're inside your return window and unsure whether a return or a warranty claim applies — we'll point you the right direction rather than let you guess.

Refunds

Once we receive your return, please allow up to 7 business days for inspection. Approved refunds are issued to your original payment method within 5–7 business days after approval; your bank, card issuer, or payment provider (PayPal, Shop Pay, Affirm, Klarna, etc.) may take a few additional days to post the refund — if it hasn't appeared 10 business days after we confirm it was processed, contact us. Orivon Wellness refunds (for verified defects) can take up to 30 days to appear in your account, due to the manufacturer's processing timeline.

Questions