Shipping Policy

Last updated: [14/9/2026]

Processing Time

Orders are processed within 1–2 business days of purchase (orders placed after 6:00 PM CST are processed the next
business day). You'll receive an email confirmation when your order ships, with tracking information where available.

Shipping Costs

-Standard parcel items: Free shipping on orders of $200 or more to the contiguous U.S. Orders under $200 ship for a flat $15 fee.

- Freight-delivered items: Shipping cost is included in the listed price for most brands. Some products — including saunas and cold plunge tubs — carry a separate flat freight charge (currently $500) shown at checkout before you pay, because these items ship directly from the manufacturer on dedicated freight equipment regardless of order size. This charge is not covered by the $200 free-shipping threshold above.

- We currently ship only within the United States. We do not offer international shipping, and we cannot ship to P.O. boxes or APO/FPO/DPO addresses. Some products cannot be shipped to Alaska, Hawaii, or certain U.S. territories due to manufacturer restrictions — this is noted on the product page when it applies.

How Your Order Ships

Because we carry both small parcel items and large, heavy equipment, delivery works differently depending on what you order:

Small parcel items (accessories, parts, smaller electronics) ship via standard carriers (UPS, FedEx, or USPS) and typically arrive in 4–7 business days.

Large or heavy items (e-bikes, e-scooters, robotic mowers, outdoor structures, saunas, and cold plunge tubs) may ship via standard parcel carrier *or* via freight/LTL truck (an 18-wheeler), depending on size and weight. If your order ships freight:

- Processing takes 1–2 business days for most items; sauna and cold plunge orders are processed within 3–5 business days before they ship.

- A freight carrier will contact you by phone to schedule a delivery appointment — please provide an accurate phone number at checkout.

- Estimated transit time is 7–20 business days from the ship date.

- Some items are custom-built or made to order and require additional production time before they even ship. Where this applies, an estimated lead time is listed on the product page — please check it before ordering if timing matters to you.

- Default delivery is curbside/driveway, meaning the driver unloads the item at the curb or end of your driveway — not into your home, backyard, or garage, and not unpacked or assembled. Saunas and cold plunge tubs ship curbside only; white-glove delivery (placement closer to or inside your home) is available on these products as a paid add-on, shown on the product page.

- Installation is not included and is billed and scheduled separately, unless a product page specifically states
otherwise. For products that require electrical, gas, plumbing, or structural work (saunas, cold plunge chillers,carports, gates), you are responsible for arranging a qualified installer and confirming any local permit requirements before your delivery date.

What to Do When Your Freight Delivery Arrives Because freight damage claims must be filed quickly, please:

1.Inspect the shipment before the driver leaves. Check the number of pieces and look for visible damage to the packaging or crate.

2. Note any damage directly on the delivery receipt / bill of lading before signing, even if the damage looks minor.
3. Take photos or video of any damage to the packaging and the product itself.

4. Contact us within 7 days of delivery at support@solteraliving.com or 1-855-599-2986 if you notice damage, so we can file a timely claim with the carrier or manufacturer on your behalf. Claims reported after this window may not be recoverable from the carrier or manufacturer, which can delay or limit our ability to resolve the issue.

Order Changes & Cancellations
Your payment method is charged when your order is placed (including backordered items, to reserve your unit). If we're unable to fulfill your order for any reason, we will issue a full refund promptly.

Electric bike orders (VeloWave): cancellation requests are accepted only within 90 minutes of placing your order — contact us right away at support@solteraliving.com if you need to cancel. Once that window has passed, or your order has entered processing, we may not be able to change, cancel, or intercept the shipment, and any request will be handled under our return process instead. If your payment has already been captured, a 2.5% payment-processing fee may be withheld from an approved cancellation refund where permitted by law. Refusing or redirecting a delivery without contacting us first may delay your refund and may result in a return or handling deduction.

Questions
Contact us at support@solteraliving.com or 1-855-599-2986 , Monday–Friday, 9am–6pm CST.